McDonald's in 209/215 Argyle St, G2 8DL

1 comment

1. ☆☆☆☆☆

   Andrew Stevenson

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   Well well well my family visited the restraunt and in a wheelchair they call it wheelchair accessible. Not now they have put some damn toadstools around the tables. Now Meaning the accessible tables are now not accessible and this leaves wheelchair needing customers with major problems including having to be lifted out to get to a table. Now this restraunt had a major refit and wow this is bad
   
   So Here is the chat with customer services
   
   Tony (McDonald’s Customer Services)
   6 Apr 2022, 16:23 BST
   
   Dear Andrew,
   
   Thank you for getting back in touch,
   
   At Customer Services, we take all feedback and contact from customers seriously and pass through all information to the restaurants and relevant departments to ensure that the service remains to the standard that we expect.
   
   Providing 100% customer satisfaction is our aim, but we have clearly fallen short of your expectations. There are no excuses for this, and we’re sorry it seems like things haven’t improved.
   
   Please be assured that all of your feedback and your further comments have been passed through as we have followed this procedure to ensure that the restaurant improves upon their service and we're confident you'll see those improvements on your future visits to the restaurant.
   
   Please provide the images as stated on the phone call to help investigate this further.
   
   Please do contact me again if we can do anything else for you.
   
   Kind regards,
   Tony
   
   I then replied
   
   Andrew Stevenson
   6 Apr 2022, 16:55 BST
   
   My sister says people in a wheelchair was not consulted. It was so extreme, If you need to place a order at a screen ( when app is broken) or you need ketchup you can’t. She also says this means she can’t use or anybody with a wheelchair can’t use McDonald’s like a able bodied person.
   
   She says when needed assistance to the lack of space, she almost wheeled back out as she felt she wasn’t welcome.
   
   I would like to know how you plan to make this up to my sister as she didn’t deserve this, she has been a fan of McDonald’s for the past 28 years, With autism and now a wheelchair and has been left traumatised, I can’t imagine how that really does feel.
   
   Then they replied
   
   Emily (McDonald’s Customer Services)
   7 Apr 2022, 18:46 BST
   
   Connor (McDonald’s Customer Services)
   8 Apr 2022, 14:19 BST
   
   Dear Andrew,
   
   Thank you for your patience while we looked into this matter with the restaurant.
   
   Having liaised with the restaurant they have advised that having reviewed the CCTV, the time was fairly busy due to the school holidays.
   
   They have further advised they have several accessible seating areas, however this matter was not raised to a member of staff so they could assist on this occasion.
   
   Rest assured your feedback has been passed through to the restaurants senior management team so the necessary action can be taken in response to your complaint.
   
   As an extension of our apology and to help make up for the experience, you'll shortly receive a voucher as a gesture of goodwill.
   
   Thank you again for taking the time to contact McDonald's Customer Services.
   
   Kind regards,
   
   Connor
   
   So I contacted them
   
   Can the branch manager meet with me or my mum and show us where a wheelchair is able to support a width of 63cm, as I can bring a wheelchair to prove the point, on the day this was tested and was not possible.
   
   They state they was so busy but they keep the top floor closed. They stated there was further accessible seats but to be fair the question is where. What could the staff have done on this occasion where seats are hard to access.
   
   We don’t appreciate the store putting the blame onto us. I have already been in and can’t see the accessibility your talking about. I’m happy to be proven wrong as long as it’s not the stools as people with low muscle mass and epilepsy would struggle. Staff should be proactively being involved .
   
   Also one of the disabled toilets was soaking wet, with a wet floor sign made it in accessible to wheelchairs, the tap was hanging off a toilet sink.
   
   Closing off the toilets and restraunt upstairs 10 hours before it closed. Meaning everybody uses a disabled toilet no matter what. And not forgetting people banging on the toilet walls and staff walking past doing nothing.
   
   So as I’m saying I would like to meet with a manager to show me all the accessible tables
   
   Then I got this reply
   
   Aisha (McDonald’s Customer Services)
   8 Apr 2022, 16:05 BST
   
   Dear Andrew,
   
   Thank you for getting back in touch,
   
   I would advise you to contact the Argyle St restaurant directly. You can get in touch with them either in store, via email at 00276@uk.mcd.com or over the phone on 0141 248 7324. I do apologise for any inconvenience caused in resolving this to your satisfaction.
   
   Please do contact me again if we can do anything else for you.
   
   Kind regards,
   Aisha
   
   I did email the store 2 times and got no reply and I have raised a formal complaint and said this issues needs resolving and I’m happy to meet with a area manager in store

   ReplyApril 11, 2022 10:08 am